Privacy Policy

Privacy Policy

At Bwin, we are committed to protecting your personal data and ensuring that you have a safe and enjoyable online experience with us. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website or mobile app, or when you play games on our platforms.

How We Collect Your Information

We may collect the following types of information from you:

Contact details (name, email address, phone number)
Date of birth
Address and country of residence
Payment method details (e.g. credit/debit card, bank account)
Game play data (including your wins, losses, and game preferences)

We may collect this information when you:

Register for an account with us
Make a deposit or withdraw funds from your account
Play games on our platforms
Contact our customer support team

How We Use Your Information

We use your information to:

Verify your identity and age
Process payments and manage your account
Provide you with game play data and analytics
Personalize your experience on our platforms (e.g. by recommending games or promotions)
Improve the security of our platforms and protect against fraud

How We Share Your Information

We may share your information with:

Our parent company, Entain PLC
Third-party service providers who help us deliver our services (e.g. payment processors, game developers)
Regulatory bodies and law enforcement agencies as required by law

Data Protection and Security

We take the security of your personal data very seriously. We use industry-standard encryption methods to protect your information from unauthorized access or loss.

We also comply with all relevant data protection laws and regulations, including the General Data Protection Regulation (GDPR) in the European Union.

Your Rights

You have several rights under data protection law, including:

The right to access your personal data
The right to correct any inaccuracies in your data
The right to request erasure of your data
The right to restrict our use of your data

If you would like to exercise any of these rights, please contact our customer support team.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you via email or through a notice on our website.

By registering for an account with us and using our platforms, you agree to be bound by this Privacy Policy.

If you have any questions or concerns about our Privacy Policy, please contact our customer support team.

Contact Us

Our customer support team is available 24/7 to help with any queries or issues. You can contact them via:

Live chat on our website
Email: [email protected]
Phone: +34 900-xxx-xxx

We are committed to providing you with a safe and enjoyable online experience, and we will always do our best to respond promptly to any queries or issues.